Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Orders placed after 4:00 PM will be shipped on the next business day, excluding weekends and holidays. Once the order is entered into the system, the delivery of your product will take between 5 to 7 business days. The delivery time excludes weekends and holidays.

Items on backorder or personalized items (embroidered) are not guaranteed for standard delivery (please confirm embroidery turnaround time).

For backordered items, if you have selected an item with a pending order date, it will be shipped as soon as it arrives at our facilities.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for orders larger than $250.

Yes, we ship to Chile and it could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

We ship to all Continental US and Chile.

For each purchase made on our website, the customer agrees to pay the price of each product, the shipping fees, and any applicable taxes. Additional costs will be automatically charged as part of their order.


All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect.

All Medilux products are subject to change, including their prices, information, and product availability. Medilux reserves the right to modify, suspend, or discontinue the sale of any of its products with or without prior notice.

All prices displayed are in real-time and are subject to change at our sole discretion. When making your purchase, you authorize Medilux and any payment processor to charge your card for the purchases made on our website.

Medilux reserves the right, after receiving your order, to accept, reject, or cancel your order (in full or in part) for any reason. We may require verification or additional information before accepting an order. The order is considered accepted once the product is shipped.

You acknowledge that if Medilux cancels your order:

A credit note will be issued to your credit/debit card for the amount charged or the canceled portion (if the order has already been charged to your card).
The canceled portion of the order will not be charged to your credit/debit card.

Returns & Refunds

Yes, we offer full and partial refunds if your order has more than one item.

If you are not entirely satisfied with your order, you may return it within 30 days from your purchase date.

Returns must meet the following eligibility criteria:

  1. The product must be in its original condition with its packaging, instruction manuals, warranties, and original tags.
  2. Set products must be complete, with all components of the set included.
  3. Customized garments are not accepted if they show any signs of use, stains, damage, or have been washed.
  4. Returns of clearance/final sale items are not accepted.
  5. Products must be returned within 30 days of the purchase date.
  6. Shipping, processing, and tax charges are non-refundable.
  7. All garments must be in a new condition.
  8. Include a copy of your invoice with your return to expedite the process.
  9. Please do not use the product's packaging as a shipping container.

In the case of a return for a size exchange, provided it meets all return requirements, your refund will be processed, and you can place a new order. MEDILUX reserves the right to reject returns with worn or damaged items.

We have made every effort to display the colors of our products on our website as accurately as possible. However, the colors may vary depending on your monitor, so we cannot guarantee that the display of any color on your monitor will be precise.

We want you to love your product and experience with us, so your refund is entirely free of charge.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.